Returns & exchanges

Returns and exchanges are structured to provide a simple and flexible experience, allowing customers to make adjustments when a purchase does not meet expectations. If an item arrives and the size, style, or overall fit is not quite right, there are clear options available to resolve the issue within a designated return period. In most cases, products that remain unworn, unwashed, and in their original condition with tags still attached are eligible for return or exchange within 30 days of delivery. This timeframe is intended to give customers the opportunity to try items at home and determine whether they are suitable for their needs.

When a different size is required, the process is designed to be efficient and easy to complete. Customers can return the original item and place a new order for the preferred size, allowing for a faster resolution without unnecessary waiting. This approach helps ensure that customers can quickly receive the correct product and continue their experience without disruption. For international orders, specific return conditions may vary depending on the destination, and detailed guidance is typically provided through customer support resources.

For those who prefer assistance in person, physical retail locations offer another convenient option for handling returns and exchanges. By visiting a store with the original purchase, customers can receive direct support from staff who will assist with processing the return or exchange on-site. This method allows for immediate resolution and also provides the opportunity to ask questions about fit, alternative styles, or product recommendations while in store.

If visiting a store is not practical, the online return system provides a fully remote alternative. Customers can access their order information, follow step-by-step instructions, and select the most suitable return method based on their preferences. The digital process is designed to be straightforward and user-friendly, allowing all necessary steps to be completed from home. Once a return request is submitted, customers are guided through available options for sending the item back.

In certain situations, specific items may not qualify for a standard return. When this occurs, alternative solutions may still be available. One such option is resale through a peer-to-peer platform, which allows customers to extend the life of their products by offering them to others. This process typically begins through the return portal, where users enter their order details and follow prompts that may connect them to a resale service. After setting up an account, product information can often be automatically generated into a listing, making it easier to publish the item for resale. Once reviewed, the listing can be made visible to potential buyers.

Throughout the entire process, customer support is available to provide assistance when needed. Whether questions relate to eligibility, timing, return methods, or alternative options, support can be accessed through several communication channels, including live chat, email, and phone. Assistance is offered during extended hours across the week to ensure help is available when required.

Overall, the returns and exchanges system is built around simplicity, flexibility, and customer convenience. It is designed to accommodate different preferences, whether customers choose to complete the process online, visit a store for in-person assistance, or explore resale options when traditional returns are not available. The aim is to ensure that every step is clear, accessible, and supportive, helping customers feel confident in managing their purchases.